Category
Cross-border Bus Free Wifi On Board FAQs
14 articles
- Am I able to continue connect with the Free Wi-Fi when I left the bus?No, the Free Wi-Fi will get disconnected once you alight the bus.Updated 13 March 2020
- Can I access free WiFi again when I board another Causeway Link bus?Yes you can. However, you would need to reactivate the “Get Wifi Pass” pass every 24 hours. To renew the pass, tap on “Get Wifi Pass” again on the Livefeed.Updated 15 July 2019
- Can I get connected with the Free Wi-Fi on any Causeway Link bus?The Free Wi-Fi Service is currently available on selected cross-border bus routes including CW1, CW2, CW5, CW6 and CW7 only.Updated 13 March 2020
- Do I need a login account to access Causeway Link’s free WiFi?No, you don’t need any account to login, just simply follow the How to get Causeway Link’s free WiFi? to access the free WiFi.Updated 10 July 2019
- Do I need to have internet connection before connecting to the free WiFi?Yes. You may need to have internet connection to download, access, tap on “Get Wifi Pass” on LUGO before boarding any Causeway Link bus. You may check How to get Causeway Link’s free WiFi? for the full list of information.Updated 15 July 2019
- Do I need to tap on the ‘Get WIFI Pass’ every day in order to get connected?Yes, the pass will expired in 24 hours meaning that you need to tap the pass every day if your wish to get connected.Updated 13 March 2020
- Is the Free Wi-Fi service available on every Causeway Link Buses? How can I know the bus I am taking is equipped with free Wi-Fi service?Currently the Free Wi-Fi Service is available for buses on selected cross border routes only (CW1, CW2, CW5, CW6 and CW7). The quickest way to identify these buses is through the Free Wi-Fi stickers.Updated 13 March 2020
- Is there a limit amount of data that I can use?No. The data is unlimited as long as you are on-board any Causeway Link bus and renew your free WiFi pass daily.Updated 10 July 2019
- Is there any hidden charges by using the Free Wi-Fi Service?The Free Wi-Fi Service is totally free and has no hidden charges.Updated 13 March 2020
- Is there any security risk by connecting to the Free Wi-Fi?No, the Free Wi-Fi network is highly secured to prevent any of the users’ information being abused.Updated 13 March 2020
- What if I am having trouble connecting to Causeway Link’s WiFi?Please kindly follow How to get Causeway Link’s free WiFi?. If it does not work, you may report to feedback@support.causewaylink.com.my with screenshots attachment. Thank you!Updated 11 May 2021
- When can I get connected with the Free Wi-Fi?You will get connected automatically once you board the bus, make sure you follow all the steps HERE.Updated 13 March 2020
- Why do I have the WiFi icon on my screen but I can’t load the internet?Disruption of WiFi service might occur along the cross-border, it might take some time for the WiFi to reconnect to a new roaming service.Updated 15 July 2019
- Why do I need to install LUGO app in order to get connected with the free Wi-Fi?The WiFi password on CW buses is changed every day to ensure a better security protection for the users. With LUGO, passengers do not need to manually enter the new password every day. They just need to tap one button. On top of that,…Updated 13 March 2020