These are the Terms and Conditions which will apply to you when using the Pas Transit myBAS. By using this service, you have unconditionally agreed to be legally bound by these Terms and Conditions that outlined under the Pas Transit myBAS product, general use, registration, service cancellation, termination, personal data and among other things.

These Terms and Conditions govern the relationship between you as the “End users(s)” and the Pas Transit myBAS on all myBAS Johor Bahru bus services.

1. CONDITIONS

1.1 These Conditions (“Conditions”) are effective from 1st April 2023 at 00:01 Malaysia Time and are binding on all persons to whom or on whose behalf a “Pas Transit myBAS” is sold to or acquired thru “subscription“ using MyKad/MyTentara and or thru the LUGO APP.

1.2 The ‘Pas Transit myBAS’ is initiated by the Ministry of Transport (MOT) Malaysia and supervised by Agensi Pengangkutan Awam Darat (APAD). This program is managed by Handal Indah Sdn Bhd (Company No.: 287467-M) (“HISB”), the Network Operator of myBAS Johor Bahru.

1.3 HISB works with other operators called as “Regional Operators” (“RO”) to support the demand of 19 routes for this program in Johor. Other ROs include MAJU, Transit Link, and S&S companies.

1.4 HISB is responsible for providing services needed by Pas Transit myBAS for myBAS Johor Bahru bus services.

1.5 For the purposes of these Conditions:

“Pas Transit myBAS” is a program initiated by the government as an additional cashless payment method to all myBAS Johor Bahru using MyKAD, myBASKonsesi, or LUGO App.

“LUGO App” is the authorized application to allow end users to digitally register themselves to subscribe any product(s) provided by Pas Transit myBAS.

“Overseer” is a government agency (Agensi Pengangkutan Awam Darat “APAD” under Ministry of Transport “MOT”) that is looking after the overall all services rendered myBAS Johor Bahru.

“myBAS Johor Bahru” is a public transport available around the 5 corridors in Johor namely Kota Tinggi, Pontian, Masai, Pasir Gudang and Kulai.

“App Scanning” is an action required by end users to scan the QR Code using “LUGO Application QR readers” to access unlimited free pas under myBAS50 or myBASKonsesi.

“myBASKonsesi” is a product of Pas Transit myBAS  which offers a FREE Bus Ride to students aged 7-17, disabled individuals, and Senior Citizens who are 60 years and above individuals.

“myBAS50” is a product of Pas Transit myBAS to allow end users to take unlimited free ride for 30 days upon subscription by using their myKAD or LUGO App.

“Personal Details” are the required information provided by end users during the registration via the counter or LUGO App.

“Counter” means authorized physical outlet or offices operated by the Network Provider to provide the Pas Transit myBAS information including collection of the sales of myBAS50 and the replacement fee required for myBASKonsesi cards and other Pas Transit myBAS products and services that may be made available in future.

“Subscription” means the purchase of any product of Pas Transit myBAS, as determined by the HISB, and other organizing bodies overseeing the overall execution of myBAS Johor Bahru.

“Service Providers” means the authorised company(ies) that operates myBAS Johor Bahru. This includes Network Operator and Regional Operators of myBAS Johor Bahru.

“Causeway Link Website” is the official website in relation to the Pas Transit myBAS and the services and operations related thereto, such website being operated and maintained by the Network Operator, the home page of which, unless otherwise notified by the Service Providers or the Service Operators, shall be www.causewaylink.com.my.

2. ELIGIBILITY

A. myBAS50 Eligibility
2.1a – End user must be a Malaysian with valid MyTentera or MyKad.

B. myBASKonsesi Eligibility

2.1b – End user must be a Malaysian with valid MyTentera or MyKad.

2.1c – End user must be a student in private or government educational institution within the age of 7-17 years old, following the year of birth;

2.2d – End user must be a senior citizen aged from 60 years old and above following their year of birth and must be a Malaysian Citizen only;

2.3c – For Disabled passengers, he/she must have the necessary requirement like (person with disabilities card) as a proof to show during the registration. He/ she must be a Malaysian citizen.

 3. GENERAL CONDITIONS OF USE

3.1 The subscription of the myBAS50, myBASKonsesi or any other products of Pas Transit myBAS, or the use thereof by you, shall be deemed to be acceptance by you of these Conditions and any amendments thereto.

3.2 To obtain myBAS50, you are required to submit the necessary requirements such as National Registration Identification Card (NRIC) as a proof of your identity to any authorised counters or thru the LUGO App of this program. You shall, at all times, ensure that the information submitted to the Service Providers and any of their authorised Counters or LUGO APP are accurate and true and you shall take all reasonable endeavours to ensure that such information is correct at all times.

3.3 To obtain or myBASKonsesi Card, you must have the be eligible on the requirements stated under section 2.B.

3.4 In order to be qualified, you shall at all times:

(a) ensure that you comply with all notices, rules, procedures, instructions and guidelines pertaining to the use of your myBAS50 or myBASKonsesi as prescribed and issued by the Service Providers from time to time, including any operating rules and/or policies that may be published by HISB from time to time;

(b)  abide by all applicable laws and regulations relating to the use of your myBAS50 or myBASKonsesi.

3.5 Your myBAS50 or myBASKonsesi is valid at all times unless it is invalidated or cancelled pursuant to the Conditions herein.  Any authorised Counter as well as the back-end system of LUGO App shall have the right, acting reasonably, to inspect your usage of myBAS50 or myBASKonsesi at any time, including any travel history(ies) as and when required or ordered by any authorities from any legal matters.

3.6 HISB shall be responsible in ensuring that the Pas Transit myBAS service is operated with reasonable care, skill and diligence. If you discover any discrepancies in the usage of your subscription of myBAS50 or the usage of your myBASKonsesi, you should contact us by submitting your feedback and or concern at “feedback@causewaylink.com.my” with details of the discrepancy.

3.7 You may at any time unsubscribe the use of myBAS50 or cancel your usage of myBASKonsesi if you no longer interested in using it.

3.8 You must not tamper the myBAS50 or myBASKonsesi (including, but not limited to, the software and the data recorded on the Pas Transit myBAS. The Service Providers or their authorised Counter shall not be required to honour transactions, or refund any subscription if your MyKad is damaged due to unforeseen circumstances.

3.9 You are not allowed to share your myBASKonsesi to be used by other passengers. HISB and other Regional Operators has the right to confiscate any illegal use of myBASKonsesi in all myBAS Johor Bahru bus services.

3.10 MyKad holder shall and must ensure at all times that their MyKad can accept digital payment transactions.

4. SUBSCRIPTION OF myBAS50

4.1 The subscription of myBAS50 can be done to any authorised Service Provider’s counter or via the LUGO APP:

(a) any authorised Counter is entitled to collect the sales of myBAS50 from the end user the amount representing the Subscription Cost;

(b) the subscription cost for myBAS50 is RM50.

(c) the end user is required to subscribe any of the Pas Transit myBAS product (Ex. myBAS50) to get unlimited free ride entitlement to all myBAS Johor Bahru.

4.2 myBAS50 subscription is non changeable after confirmation.

4.3 Your myBAS50 subscription is included with applicable taxes or whatsoever additional payment required. The payment for this subscription will only be RM50 Nett unless otherwise updated by the management of this whole myBAS Johor Bahru project.

4.4 Notwithstanding the payment by you of the subscription fee, your subscription to Pas Transit myBAS (ex. myBAS50) shall at  all  times remain the exclusive property of myBAS Johor Bahru.

4.5 Reactivation fee for the usage of expired myBAS50 is not required. Renewal of myBAS50 subscription is required if end user agrees to continue the benefits of myBAS50.

4.6 The Service Providers or any of their authorised Counters, may at their discretion, acting reasonably, not permit the use of any myBAS50 where:

(a) such MyKad holder is suspected of being a counterfeit, stolen, tampered during the registration process;

(b) MyKad used to register their identity in LUGO Application is not the actual end user;

(c) end user is not a Malaysian Citizen;

(d) end user’s subscription to myBAS50 (either thru MyKad or LUGO App) has expired. 

5. SUBSCRIPTION OF myBASKonsesi

5.1 The subscription of myBASKonsesi can be done to any authorised Service Provider’s counter or via the LUGO APP:

(a) This Transit Pass is Free to qualified recipients following Section 2.B

(b) the subscription cost for myBASKonsesi is Free.

(c) End user will be asked to pay the card cost required by the service provider if the first issued card has been lost or broken.

5.2 The renewal of myBASKonsesi are as follows:

1. For students, the expiry of myBASKonsesi will be on the 31^st of the year. Renewal will be open for 30 days before the expiry date
2. For Person with Disabilities and Senior Citizen, their myBASKonsesi will start on their day of subscription plus additional 365 days. The Renewal will be open for 30 days before the expiry date.
3. For expired myBASKonsesi card, user need to proceed at our counter for re-activation. Passenger must bring in the required eligibilities stated under Section 2.

5.3 Issued myBASKonsesi is non changeable after confirmation.

5.4 Notwithstanding the payment by you of the replacement fee of the myBASKonsesi, your access to Pas Transit myBASKonses shall at  all  times remain the exclusive property of myBAS Johor Bahru.

5.5 Reactivation fee for the usage of expired myBASKonsesi is not required. Renewal can be done at the counter or via the LUGO APP.

5.6 The Service Providers or any of their authorised Counters, may at their discretion, acting reasonably, will not allow you to use of myBASKonsesi with the following reasons:

(a) such MyKad holder is suspected of being a counterfeit, stolen, tampered during the registration process;

(b) MyKad or MyTentera used to register their identity in LUGO Application is not the actual end user;

(c) end user is not a Malaysian Citizen;

(d) end user’s subscription to myBASKonsesi (either thru MyKad or MyTentera or LUGO App) has expired.

6. CANCELLATION AND REFUND

6.1 Once a subscription is successful either via the authorised counter or LUGO App, request for refund thereafter for whatsoever reason is not allowed.

6.2 You may cancel your Subscription to myBAS50 at any time by not using the product in any of our myBAS Johor Bahru bus services.

6.3 Upon cancellation, refund is not allowed.

6.4 For myBASKonsesi replacement fee, it will not be refunded after a successful transaction from any of our counter unless otherwise the card is found faulty within 7 days after the card is being issued.

 7. ADVERTISING AND PROMOTIONS

7.1 Authorised counter will not offer you any discounts, rebates, benefits, privileges or incentives to purchase of myBAS50 unless otherwise directed by the Service Providers, Management or Overseer of the myBAS Johor Bahru.

7.2 myBAS Johor Bahru conducts advertising and promotion from time to time. All collaterals are posted in our official website, social media pages, channels and or platforms.

7.3 In the event that our team may have accidently captured you in a form of photo or video, and it was used for promotional activities for myBAS Johor Bahru promotions, you may to write us an email to request to remove your photo or video if you do not allow it. Send us an email at feedback@causewaylink.com.my.

8. LUGO APP USAGE

8.1. You are responsible for maintaining the confidentiality of your online usage of LUGO APP (“including the details you provided during your registration“).  You shall at all times take reasonable precautions to prevent any unauthorised or fraudulent use of your personal details.

8.2 For renewal of myBASKonsesi using the app, passengers will be given a notification to renew their subscription. User will need to follow the steeps needed to proceed with the renewal process of tehri myBASKonsesi access.

8.3. For Expired subscriptions, users will be given the option to renew their subscription by clicking through the “subscribe” button in the app and proceed to the verification process.

8.4 You agree to accept responsibility for all activities that occur under your  usage of LUGO App. You should notify us immediately if you have any reason to believe that your personal details have become known to anyone else, or if your identity are being, or are likely to be, used by other users to get the Pas Transit myBAS (myBAS50) privileges.

8.3 All concern regarding the usage of LUGO App shall be submitted via email to feedback@causewaylink.com.my.

9. USAGE OF MyKad

9.1 You shall use all precautions to prevent  and  safeguard  your  MyKad against loss, damage, theft and any unauthorized use. Such unauthorized use shall include any manipulation, copying, reverse-engineering, tampering with or modification of the same.

9.2 Each Network Operator, Service Operator, Overseer, Management, Ticketing inspectors, counters, supervisors, and or drivers are not responsible for any losses when using your MyKad in all our myBAS Johor Bahru Routes and are under  no obligation whatsoever to prevent the use of MyKad by any person other than you as the legitimate owner.

9.3 The Service Providers have the right to recover all direct and indirect costs, expenses, losses and damages suffered  or  incurred  by  the  Service  Providers  as  a  result  of  your  altering  or interfering, or permitting a third party to alter or interfere, with the data on your subscription of Pas Transit myBAS products and services.

9.4 You are required to co-operate with the Service Providers or any of their authorized counters and, if appropriate, the police or any other regulatory or public authority, in recovering your MyKad if it is lost  or  stolen  or  if  there  are  reasonable  grounds  to  suspect  suspicious behaviour.

9.5 If your MyKad becomes faulty or damaged during your subscription, you are required to bring your MyKad at Jabatan Pendaftaran Negara (JPN) for further checking.9.6. Faulty MyKAD will not be allowed for subscription on any of our Pas Transit myBAS products and services.

10. USAGE OF myBASKonsesi

10.1 You shall use all precautions to prevent and safeguard your myBASKonsesi Card against loss, damage, theft and any unauthorized use. Such unauthorized use shall include any manipulation, copying, reverse-engineering, tampering with or modification of the same.

10.2 Each Network Operator, Service Operator, Overseer, Management, Ticketing inspectors, counters, supervisors, and or drivers are not responsible for any losses when using your MyKad in all our myBAS Johor Bahru Routes and are under  no obligation whatsoever to prevent the use of myBASKonsesi Card by any person other than you as the legitimate owner.

10.3 You are required to co-operate with the Service Providers or any of their authorized counters and, if appropriate, the police or any other regulatory or public authority, in recovering your MyKad if it  is  lost  or  stolen  or  if  there  are  reasonable  grounds  to  suspect  suspicious behaviour.

10.4 Renewal of myBASKonsesi will follow section 5.

10.5 If the myBASKonsesi Card is found to be faulty or damaged within the first 7 days of usage, you can  bring it to any of our counters for a free replacement. Our team will check the card and provide you with a new one. However, please note that this replacement offer is only valid within the first week of usage. If any issues arise after this period, the card warranty will no longer be valid. We recommend reaching out to our customer service team for further assistance in such cases.

11. LOST AND FOUND

11.1 The Service Provider does not replace or accommodate requests for lost myBASKonsesi Cards. Each individual is entitled to only one issued myBASKonsesi Card.

11.2 To switch the lost myBASKonsesi Card to the passenger’s IC, a police report is required. This report must be submitted to the network operator’s customer service at feedback@causewaylink.com.my to initiate the process of linking the passenger’s myBASKonsesi Card to their National Registration Identity Card (NRIC). Passengers must present the advice from the customer service team at the nearest counter within 7 working days.

11.3  The processing time for switching the myBASKonsesi Card to the NRIC will be completed within 1 working day, and the card can be used after 24 hours. Passengers must bring their IC card to the counter to complete the switch from the lost myBASKonsesi Card to their IC.

12. EXCLUSION OF LIABILITY AND INDEMNITY

12.1 Notwithstanding anything to  the  contrary  stipulated  herein,  the  Service  Providers  or  their authorised counters shall not be liable to you or any third party authorised by you or making such claim on your behalf for any loss, damage, expenses, claims, injury, whether direct or indirect, that you may incur or suffer in connection with:

(a) the issue or use of (or inability to use) the your MyKad;

(b) any delay, suspension or discontinuance in the approval of your myBS50 subscription;

(c) any malfunction, unauthorised use, or defect in your MyKad;

(d) any upgrading, modification or maintenance required by the  Service  Providers into the system used in counters (for registration and subscription) as well as in LUGO App;

(e) any act or omission beyond the control of the Service Providers.

12.2 You agree to indemnify the Service Providers and/or their authorised counters against any loss, damage, expenses, claims, injury,  demands  (including  any  legal  fees)  which  may result  or which the Service Providers and/or their authorised counters may incur in connection with or arising  from  the  provision  of  the  subscription of myBAS50  to  you  as  a  result  of  any  fault  or negligence on your part.

13. AMENDMENTS

13.1 The Service Providers may, from time to time, at their absolute discretion, amend any of these Conditions. Any such amendments will be notified to you by way of a notice on the Causeway Link Website, at each authorised counters, the premises of the Service Providers and any such other premises to be determined by HISB.

14. PARTIAL INVALIDITY

14.1 If, at any time, any provision within these Conditions is or becomes illegal, invalid or unenforceable in any respect under any law of any jurisdiction, the legality, validity or enforceability of such  provision  or  the  remaining  provisions  under  the  law  of  any  other jurisdiction shall not in any way be affected or impaired.

15. NO WAIVER

15.1 No failure or delay on the part of the Service Providers or any of their authorised counters in exercising any right or remedy pursuant to these Conditions shall operate as a waiver of such right or remedy. The rights and remedies provided in these Conditions are cumulative and are not exclusive of any other rights or remedies provided by law.

16. PERSONAL DATA

16.1 HISB shall  have  the  right  to  use  your  personal  data  and  information  for  the  purpose  of operating the myBAS50 including but not limited to the transfer of personal data and information to related companies, subsidiaries and outsourcing partners of HISB.

16.2 By accepting these Conditions, you agree that HISB are permitted to share and use your  personal  data  and  information  for  the  purposes  of operating the Pas Transit myBAS  in accordance with applicable laws.

16.3 The data required are your NRIC Number, Full name, Photo, contact details, IC, MyKAD or MyTentera Card.

16.4 All Terms follows the Personal Data Protection action stipulated under this link: https://www.pdp.gov.my/jpdpv2/laws-of-malaysia-pdpa/personal-data-protection-act-2010/?lang=en

17. OTHER TERMS

17.1 In the event of any discrepancies or inconsistencies in the meaning between the English texts of these Conditions and such text provided in  any other language, the  text  in  English  shall prevail.

17.2 All notices, requests and/or other communications to be given by you to the Service Providers shall be made via email at feedback@causewaylink.com.my

 18. ENTIRE TERMS & CONDITIONS (AGREEMENT)

18.1 These Conditions constitute the  entire  agreement between  the  Service  Providers and  each end user  in  relation  to  the  subject  matter  stipulated  herein  and  supersedes  all  other previous agreements, understandings, terms and conditions, representations and warranties relating to the same unless otherwise notified to you by the Service Providers.

19. GOVERNING LAW

19.1 The construction, validity and performance of these Conditions shall  be  governed  and construed  by  the  laws  of  Malaysia.  The Service Providers  and  each  Card  Holder  hereby submits to the non-exclusive jurisdiction of the courts of Malaysia.