Important information: Reschedule and refund for Causeway Link Express due to Movement Control Order
FAQ on the Reschedule and refund for Causeway Link Express
Latest update on 30 March,2020 11:00(UTC+8)
In regards to the announcement of Malaysian Prime Minister on the pandemic COVID-19, a travel restrictions has been ordered and one of them is the restriction for all Malaysians to travel overseas as well as the banning on all tourist to enter the country.
This said order will take effect from from 18th March, 2020 until 14th April, 2020 to help reduce the confirmed cases of COVID19 in the country.
Hence, Causeway Link wished to inform the public to stay at home if they are not required to travel. We continuously work with the authorities to update you as and when necessary.
If you are one of our passengers who booked the ticket within the period of 18th March, 2020 until 14th April, 2020, please refer to the below frequently asked questions:
We are strongly encourage you to reschedule your bus ride so that you will be able to use it for the next travel. The rescheduling must be 72 hours before departure time.
You can reschedule your bus ticket from Causeway Link website or visit to Causeway Link selected counter for the rescheduling.
If you unable to reschedule via above channels, please email to our customer support for further assistance.
If you purchased from Causeway Link website, you can reschedule your bus ticket within 2 months or rebook your ticket via refund voucher code until September 30, 2020. You can check how to reschedule your ticket from the tutorial of rescheduling express bus ticket or submit your refund voucher request form.
You can also reschedule your express bus ticket at our counter – Singapore IMM Mall (operating hours: daily 10a.m – 8p.m) during 18th March, 2020 until 31st March, 2020.
We will waive the surcharge fee if the travelling date falls within 18th March, 2020 to 14th April,, 2020.
Yes, you can receive the confirmation of your rescheduled travelling date immediately.
Yes, you can request refund voucher if your bus trip been suspended by Causeway Link Express. Please submit to refund voucher request form.
Suspended express bus service during Movement Control Order period:
- Kuala Lumpur ↔ Singapore (March 18 – April 14)
- JB Sentral ↔ Desaru Coast (March 18 – April 14)
- Johor Bahru ↔ Batu Pahat (March 20 – April 14)
- Johor Bahru ↔ Melaka (March 20 – April 14)
- Johor Bahru ↔ Senai International Airport (March 22 – April 14)
- Johor Bahru ↔ Klang / Shah Alam (March 25 – April 14)
- Pengerang ↔ KL/Shah Alam (March 26 – April 14)
- Johor Bahru ↔ Mersing (March 27 – April 14)
- Johor Bahru ↔ Kuala Lumpur (March 30 – April 14)
- Legoland → Bukit Bintang (March 30 – April 14)
- Bukit Bintang↔ Legoland (March 31 – April 14)
If you have decided not to travel within 18th March, 2020 to 14th April,, 2020. You can cancel your trip with a request for non-cash refund which would be converted into a voucher code to be used in your next travel.
In order to get the voucher code, you need to submit your refund voucher request form for verification purposes. Your travelling ticket must be falls within 18th March, 2020 to 14th April,, 2020 and must request the refund voucher at least 24 hours before departure time.
You can also opt to reschedule your bus ride at no cost from our website.
No, you cannot request for refund if your bus trip has past. The refund voucher request must be at least 24 hours before departure time.
We will attend your request as soon as possible. Your refund voucher will be emailed to you within 30 days.
Yes, you are entitled to get full refund if your travelling date falls within 18th March, 2020 to 14th April,,2020 and must request the refund at least 24 hours before departure time. Please email your particular and flight ticket to our customer support for further assistance and verification.
You may check with Causeway Link authorised partners/agents for further information as they may have their platform policy.
Add on attraction ticket refund
Tickets purchased from us have a validity of 6 months. However, if the visiting date falls within the temporary closure period (Wednesday, 18th March until Tuesday, 14th April, 2020), you are entitled for full refund. Please send your request of cancellation with required ticket number/e-ticket through our customer support team. We seek your understanding as our team is working through an unprecedented number of reschedules and reissuance of tickets will be attended to as soon as possible. Please refer to the sample below: