Important information: Reschedule and refund for Causeway Link Express due to Movement Control Order

FAQ on the Reschedule and refund for Causeway Link Express

Latest update on 27 April,2020 10:00(UTC+8)

In regards to the announcement of Malaysian Prime Minister on the pandemic COVID-19, a travel restrictions has been ordered and one of them is the restriction for all Malaysians to travel overseas as well as the banning on all tourist to enter the country.

This said order will take effect from from 18th March, 2020 until 12nd May, 2020 to help reduce the confirmed cases of COVID19 in the country.

Hence, Causeway Link wished to inform the public to stay at home if they are not required to travel.  We continuously work with the authorities to update you as and when necessary.

If you are one of our passengers who booked the ticket within the period of 18th March, 2020 until 12nd May, 2020, please refer to the below frequently asked questions:

We are strongly encourage you to reschedule your bus ride so that you will be able to use it for the next travel. The rescheduling must be 72 hours before departure time.

You can reschedule your bus ticket from Causeway Link website or visit to Causeway Link selected counter for the rescheduling.

If you unable to reschedule via above channels, please email to our customer support for further assistance.

If you purchased from Causeway Link website, you can reschedule your bus ticket within 2 months or rebook your ticket via refund voucher code until October 31, 2020. You can check how to reschedule your ticket from the tutorial of rescheduling express bus ticket or submit your refund voucher request form.

At the moment you can only change online if you purchased from our website or email to our customer support for further assistance.

We will waive the surcharge fee if the travelling date falls within 18th March, 2020 to 12nd May, 2020.

Yes, you can receive the confirmation of your rescheduled travelling date immediately.

You are advised to check from our online booking system or express bus schedule page for the updated express bus schedule. If there are any sudden changes, we will contact you via phone call.

Yes, you can request refund voucher if your bus trip been suspended by Causeway Link Express. Please submit to refund voucher request form.

Suspended express bus service during Movement Control Order period:

  • Kuala Lumpur ↔ Singapore (March 18 – June 1)
  • JB Sentral ↔ Desaru Coast (March 18 – May 12)
  • Johor Bahru ↔ Batu Pahat (March 20 – May 12)
  • Johor Bahru ↔ Melaka (March 20 – May 12)
  • Johor Bahru ↔ Senai International Airport (March 22 – May 12)
  • Johor Bahru ↔ Klang / Shah Alam (March 25 – May 12)
  • Pengerang ↔ KL/Shah Alam (March 26 – May 12)
  • Johor Bahru ↔ Mersing (March 27 – May 12)
  • Johor Bahru ↔ Kuala Lumpur (March 30 – May 12)
  • Legoland → Bukit Bintang (March 30 – May 12)
  • Bukit Bintang↔ Legoland (March 31 – May 12)

If you have decided not to travel within 18th March, 2020 to 12nd May, 2020. You can cancel your trip with a request for non-cash refund which would be converted into a voucher code to be used in your next travel.

In order to get the voucher code, you need to submit your refund voucher request form for verification purposes. Your travelling ticket must be falls within 18th March, 2020 to 12nd May, 2020 and must request the refund voucher at least 24 hours before departure time.

You can also opt to reschedule your bus ride at no cost from our website.

No, you cannot request for refund if your bus trip has past. The refund voucher request must be at least 24 hours before departure time.

We will attend your request as soon as possible. Your refund voucher will be emailed to you within 30 days.

Yes, you are entitled to get full refund if your travelling date falls within 18th March, 2020 to 12nd May,2020 and must request the refund at least 24 hours before departure time. Please email your particular and flight ticket to our customer support for further assistance and verification.

You may check with Causeway Link authorised partners/agents for further information as they may have their platform policy.

Add on attraction ticket refund

Tickets purchased from us have a validity of 6 months. However, if the visiting date falls within the temporary closure period (Wednesday, 18th March until Tuesday, 12nd May, 2020), you are entitled for full refund. Please send your request of cancellation with required ticket number/e-ticket through our customer support team. We seek your understanding as our team is working through an unprecedented number of reschedules and reissuance of tickets will be attended to as soon as possible. Please refer to the sample below:

Movement Control Order - Travel Restrictions to Singapore

All Causeway Link Singapore Express Bus Services will be cancelled due to the Movement Control Order. All cancelled trip has been posted at our website and Facebook page. For any inquiries, please send your feedback to customer support.

Refund Voucher Form

Ticket departure time must be falls within 18th March, 2020 to 12nd May, 2020.

Refund request must be at least 24 hours before departure time.

Rescheduling Bus Trip

We are strongly encourage you to reschedule your bus ride to secure for the next travel.

Rescheduling must be at least 72 hours before departure time.

Couldn’t find your answer here?

Email: feedback@support.causewaylink.com.my

Your request will be attended as soon as possible. We are here for you.

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