Category
Express Loyalty Program FAQs
23 articles
- Do I need to pay to be a member of this loyalty program?No. To join this loyalty program is free. This is a replacement of the manual loyalty program that was previously used for selected Causeway Link Express bus service routes in Malaysia.Updated 5 September 2018
- How do I know is my registration successful during my online purchase?You will receive a verification email from Causeway Link Team to verify your ManjaLink account for this loyalty program. Your account will be activated after you reset password and update your National Registration Identity Card (NRIC) or…Updated 8 July 2019
- How does it works?The program works in both Counter Purchase and Causeway Link Online Purchase: a. Counter Purchase Create a ManjaLink account online if you have not registered Show your valid IC/Passport upon purchasing express bus ticket Points will be…Updated 8 July 2019
- How to be a member of Causeway Link Express Bus Loyalty Program?Membership to this loyalty program is through a ManjaLink Account registration at the ManjaLink website with a valid National Registration Identity Card (NRIC) number or Passport Number, mobile number, and email address.Updated 5 September 2018
- How to calculate my loyalty point?Spending Calculation Route Type Spending Rate Example Route A RM1 spent = 1 POINT RM34.10 purchased ticket is equivalent to 34.10 loyalty points. Route B RM1 spent = 1.50 POINTS RM11 purchased ticket is equivalent to 16.50 loyalty points.…Updated 8 July 2019
- I am a ManjaLink Account holder, am I entitled to this loyalty program also?Yes, Existing ManjaLink account holder is automatically a member of this Loyalty program. ManjaLink Card holders must create their own ManjaLink account at the ManjaLink website to enjoy this program.Updated 8 July 2019
- If I don’t have a ManjaLink account, how can the system capture my loyalty points?The system cannot capture the loyalty points for you. You must register a ManjaLink account at the ManjaLink website in order for the system to save all your loyalty points into your ManjaLink account.Updated 8 July 2019
- If my loyalty discount exceed the ticket price can I proceed with the redemption?Yes, example, if your discount reward is RM20 and the ticket you are purchasing is RM18, however the balance RM2 will not be credited.Updated 21 August 2020
- Is there a minimum purchase required for me to join this programme?No. Every transaction from both online and counter purchase in Malaysia will be recorded by the system once the customer is registered to this Loyalty Program.Updated 8 July 2019
- Is this loyalty program transferable?No. It is not transferable.Updated 8 July 2019
- What are the Causeway Link Express Bus Service route that is under this Loyalty Program?Causeway Link Express Bus Service routes that is under this Loyalty Program are the following: Route A Larkin Sentral Bus Terminal to/ from Melaka Sentral Bus Terminal Larkin Sentral Bus Terminal to/ from Shah Alam Bus Terminal Section 17…Updated 8 July 2019
- What is Causeway Link Express Bus Loyalty Program?Causeway Link Express Bus Loyalty Program is designed to reward Causeway Link Express bus customers as part of their loyalty for the services rendered by Causeway Link.Updated 5 September 2018
- What is the minimum Loyalty points I need to acquire to get my rewards?The minimum amount is 200 Loyalty Points. Loyalty Points Earned Reward 200 Loyalty Points RM10 400 Loyalty Points RM20 600 Loyalty Points RM30 Every subsequent 200 Loyalty Points +RM10 *Note: Loyalty points earned is not convertible to…Updated 8 July 2019
- What type of express bus ticket is entitled for this loyalty program?Route Type Ticket Type Route A Adult Ticket Route B Adult, Child, Senior Citizen, OKU TicketUpdated 8 July 2019
- When can I start to redeem my loyalty rewards?You can start redeem your loyalty rewards upon accumulation of minimum 200 loyalty points.Updated 8 July 2019
- When shall the accumulation of loyalty point starts?The accumulation of loyalty points will start on the listed dates below: Routes Date Route A 1st November 2018 Route B 1st November 2018Updated 8 July 2019
- Where are the selected Causeway Link counters to redeem my loyalty rewards?Selected Causeway Link Counters: Counter Counter Address Batu Pahat Bus Terminal G12A, Ground Floor Menara MDBPB, Jalan Rugayah, 83000 Batu Pahat, Johor JB Sentral JB Sentral Level 1, Jalan Jim Quee, 80300 Johor Bahru, Johor JB Sentral…Updated 8 July 2019
- Where can I view my loyalty point?The customer can view their loyalty points at their Manja Member Account page.Updated 21 August 2020
- Where to redeem my loyalty points?For online transaction, you can redeem your loyalty points at the payment section page before checking out at the booking page. For counter purchase, you can redeem at selected Causeway Link counters only.Updated 8 July 2019
- Why do I need to show my National Registration Identity Card (NRIC) or Passport Number when buying Express Bus Ticket at the counter?The customer’s National Registration Identity Card (NRIC) or Passport Number is a unique personal data that needs to be verified by the system in order to record the loyalty point of the Causeway Link Express Bus Service Customer.Updated 8 July 2019
- Why is Causeway Link Loyalty Program registered under ManjaLink website?ManjaLink is the Loyalty Program partner of Causewaylink Express. The loyalty program will be managed and administered by ManjaLink.Updated 21 August 2020
- Will my loyalty point expired?Yes. Loyalty points will expire after 1 year from the date of travelling date of the express Bus TicketUpdated 8 July 2019
- Will the Loyalty Program be affected with cancellation, refund, and change of route ticket?Cancellation and Refund of Causeway Link Express Bus Ticket due to operation matters from Causeway Link is accepted. The amount of Refund for any Causeway Link Express Bus Ticket will be based on the original Causeway Link Express Bus…Updated 8 July 2019