How can we help?
Cancellations and Refunds
Q: What happens if I cancel my AirAsia flight?
The complimentary bus ride offer will be void, and no refunds will be provided for purchased bus tickets.
Q: Can I get a refund if I forget to use the promo code during booking?
Unfortunately, the promo code cannot be applied once payment has been completed, and refunds will not be issued for any booking errors.
Q: Can I cancel my bus ticket and get a refund?
No, bus tickets are non-refundable after purchase.
Q: What if the bus service is cancelled?
In the unlikely event of a service cancellation, Causeway Link will provide alternative arrangements or refunds if applicable.