Q: What should I bring when boarding the bus?
You must present a valid Causeway Link bus ticket.

Q: Where is the designated pick-up point for the AA1 bus?

• JB Sentral: Bus Bay No. 1
• Senai Airport: Outside the Aeromall, to the left of the main entrance.

Please arrive at the pick-up point at least 15 minutes before the scheduled departure time. For assistance, you can approach the Causeway Link counter staff at JB Sentral or Senai Airport Aeromall.

Q: How much time should I cater for the travel from Singapore to Senai Airport in order not to miss my flight?
We will advise you to spare at least 3 hours for the travelling time from Singapore to Senai Airport, to factor in extra time to clear the immigration. During peak hours like public holidays, it will be best to start your journey even earlier as it may take much longer to clear the immigration. It is recommended to check the bus schedule beforehand to plan your journey effectively

Q: Can I bring luggage on the bus?
Yes, you can bring luggage, but it must meet the size and weight restrictions. Please check with the driver or refer to the luggage policy on the https://www.causewaylink.com.my/help/knowledge-base/terms-and-conditions/ for the details.

Q: Is there Wi-Fi on the bus?
Currently, Wi-Fi is not available on AA1 buses.

Q: Are pets allowed on the bus?
No, pets are not allowed on the bus unless they are service animals with proper documentation.

Q: Is the AA1 bus wheelchair accessible?
Unfortunately, AA1 buses are not equipped to accommodate passengers with mobility needs at this time.

Q: What happens if I miss my bus?
If you miss your bus, you will need to purchase a new ticket. Promo codes cannot be reused or transferred to a new booking.