Q: How do I redeem the promo code?

• Visit the Causeway Link website
• Input the promo code “AA1TOFLY” and your AirAsia flight itinerary number during checkout.
• Purchase a ticket (the ride will be complimentary after applying the promo code).
• Ticket will be sent to your email after booking has been completed.

Q: Do I need to book a seat on the bus?
The AA1 bus service accommodates walk-in passengers too, so seats are assigned on a first-come, first-served basis. However, the complimentary ride with this promo code, you still need to book a seat as it’s part of the online booking process.

Q: Is the ticket transferrable? Can I purchase on behalf of my family member to use the bus ticket?
Tickets are non-transferrable and cannot be exchanged for cash or other forms of compensation. Yes, you may purchase the ticket on behalf of your family. However, to qualify for the complimentary ride, you must use a new or existing account who have not purchased AA1 bus ticket and provide their confirmed AirAsia ticket. Each promo code can only be used once per account.

Q: Can I use the bus ticket immediately after purchase?

Yes, but you need to present the bus ticket to the bus driver upon boarding the bus.

Q: Do I need to print out the physical copy of the bus ticket and show to the driver?
You can present either a physical or digital copy of your bus ticket to the driver.

Q: I’m already a user of the Causeway Link Express website. How can I obtain the complimentary bus ticket?
This promotion is exclusively for new users registered on the Causeway Link Express website, so existing users are not eligible.

Q: Can I use the promo code for a round-trip ticket?
No, the promo code is only valid for one-way trips between JB Sentral and Senai Airport, and vice versa.

Q: Can I change my booking details after purchasing?
No, changes to the booking details (e.g, name, time, or date, etc) are not allowed once the ticket is confirmed.